Dear

Apology for Over Shipment
Please accept our apology for having shipped merchandise
in excess of your purchase order.

We have made an adjustment in your account to reflect this
error and have arranged for (delivery service) to pick up
the excess merchandise on (date) .

We are sorry for the inconvenience this has caused you and
are most appreciative of your cooperation and understanding
in this matter. Thank you for your recent order.

Thanks & Signature