Dear

It was distressing to learn that the chocolate we shipped
to your firm last week arrived in bits and pieces. Per
your request, a new shipment for 30 lbs. left our dock this
morning and is scheduled for afternoon delivery to you on
(Date). Please turn over the damaged goods to the driver
at the time of deliver.

I am sorry that this unfortunate incident occurred and
sincerely appreciate your continued patronage.


Thanks & Signature